General Frequently Asked Questions

Our Company

Q: How do I know your service is safe to use?

A: Script Health, a Public Benefit Corporation has received several awards and funding (including from the National Institute of Health) and is a HIPAA-secure online platform. We partner with licensed pharmacies in the United States and adhere to all federal and state laws to protect your privacy, improve public health, and achieve our mission.

Q: How can I contact you?

A: You may contact us by sending us a message via our Contact page. You may also Call Us via phone (312-999-0153) during our office hours (M-F, 8:30am-5pm CST).


We are located at:
222 West Merchandise Mart Plaza
Suite #1230
Chicago IL, 60653.

Q: Who provides funding and support to Script Health PBC?

A: Script Health is a Public Benefit Corporation. This means we are not a non-profit organization and do not solely seek funding in terms of donations, but rather grants and investments. We are a mission-driven company who puts people and outcomes first. We welcome investment and grant funding from folks and organizations who share our ethos.

Q: How can I help Script Health PBC achieve its’ mission?

A: We welcome comments, suggestions, and efforts to increase access to life-saving medications so that we can better achieve our mission. Feel free to reach out to explore ways to partner with us via our contact us page.

Q: What is Script Health PBC doing to reduce costs of its’ medications?

A: We are constantly thinking up creative ways to expand access to essential and life-saving medications by allowing for alternative payment methods (like Flexible Spending Accounts), and reducing costs. We welcome public and private entities to partner with us to make our services more affordable and accessible.

Q: Do you offer substance use disorder treatment for people who use drugs?

A: No. Currently, we offer easy access and effective training for mail-based Naloxone.

If you or someone you know would like to seek professional treatment, please visit the  Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Locator to locate a program near you.


Q: What is Naloxone?

A: According to Naloxone is a medication designed to rapidly reverse opioid overdose. It is an opioid antagonist—meaning that it binds to opioid receptors and can reverse and block the effects of other opioids. It can very quickly restore normal respiration to a person whose breathing has slowed or stopped as a result of overdosing with heroin or prescription opioid pain medications.

Q: Can you get high from using Naloxone?

A: No. Naloxone cannot be abused. It is only used to reverse the effects of an opioid overdose. For more information, see our training page.

Q: Can Naloxone help in curing addiction?

A: No. Naloxone cannot cure or treat addiction. It is only used to reverse the effects of an opioid overdose.

Q: Can I purchase Naloxone for a loved one, or someone else?

A: Yes. Go to the buy page, and follow the instructions to purchase Naloxone for someone other than yourself.

Q: Can I use my prescription insurance to purchase Naloxone?

A: Our services are currently not covered by insurance. We accept credit card payments, Flexible Spending Account (FSA) and Health Savings Account (HSA) payments. In many instances, you may use insurance in your local pharmacy.

Q: I had a reaction to the drug, what should I do?

A: The FDA has established a reporting service known as MedWatch where healthcare professionals and consumers can report serious problems they suspect may be associated with the drugs and medical devices they prescribe, dispense, or use. Visit MedWatch at or call 1-800-FDA-1088.

Ordering and Shipping

Q: To what states does Naloxone Exchange ship?

A: Currently, Naloxone Exchange will support orders that ship to select pilot states. You may visit our Buy page to check if your state is currently apart of one of our participating pilot states. Our goal is to expand access to Naloxone throughout the United States by the end of 2019.

Q: Can I return my order?

A: State and federal law (as well as support from the FDA) does not allow returns of prescription products for reuse or resale, even if the package is sealed in the interest of public health. However, if you feel we have made an error in filling the prescription, please contact us at

Q: Can I receive a refund?

A: Refunds are rare and are evaluated on a case by case basis. Please contact our customer support at if you want to inquire about a refund for your order.

Q: How long will it take to receive my order?

A: Please note Naloxone Exchange is  not an emergency service, and in an emergency situation, you should call 911. Your Naloxone is normally shipped from our partner pharmacy within 1 business day. Your medication usually arrives within 3-5 business days.  

We ask that you be patient when it comes to shipping and, should your package not arrive within a week of your order being shipped, please contact us at

If you feel you need Naloxone sooner than we are able to ship it to you, please contact a physician or your local pharmacy.

Q: Can I cancel my order?

A: No. Please understand that your order cannot be canceled once it has been submitted.

Q: Does Naloxone Exchange store its own inventory of Naloxone?

A: No. Naloxone Exchange partners with licensed pharmacy partners in the United States who store the drug.

Q: If Naloxone Exchange does not store its own Nalaxone, how do orders arrive at a customer’s door?

A: When Naloxone Exchange receives an order, a notification is sent to a licensed pharmacy that is responsible for handling the order.

Q: What does it mean to be an appropriate partner pharmacy?

A: While Naloxone can now be ordered from a pharmacy, in most states it cannot be shipped outside of state lines. Thus, Naloxone Exchange routes orders to licensed partner pharmacies within the same state as the shipping address of the order.

Q: To what information do partner pharmacies have access?

A: Our partner pharmacies must follow regulatory guidelines within their state of practice. The following information is included in every order to the appropriate partner pharmacy:

  • First and last name of person creating the order
  • First and last name of the person the order is for
  • Relationship between the person creating the order and the recipient of the order (optional)
  • Date of birth
  • Allergies
  • Address
  • Medical conditions
  • Phone number